Return Policy

Return Policy

Requests will be evaluated on a case-by-case basis.

Unauthorized returns may not be refunded. If you wish to make a return, please contact us within 48 hours of receiving your order. Include your order number and reason for requesting the return.

Once a return is authorized must be postmarked within seven (7) calendar days of the authorization.

After your authorized return is received, the product will be evaluated to confirm condition. A refund will be issued in full, less any shipping charges, to the original payment method or as agreed upon via the return authorization.

Returning Preordered Merchandise

Returns on preordered items are not accepted unless they are defective, damaged, or incorrect.

Returning Singles

Due to the volatile nature of the singles market, returns on singles are not accepted unless they are defective, damaged, or incorrect. If your online order contains a discrepancy or the condition of the items are not as described, please contact us and include photos of those items if able.

All Merchandise are non-returnable:

You may contact us to cancel an order for any reason before the order is fulfilled. If an order has already been fulfilled, you may request an authorized return. Customers are responsible for the shipping costs to return the order and 10% cancelation fee

Cancelling preorder items may result in a 10% cancellation fee.

Big Kids Gaming

1700 S. 1st Ave Suite 314

Yuma, Az 85364

928-548-1826